Customer Service Policy
At Covers, we take pride in the fact that our business has flourished since its start in 1985. We continue to manufacture great products at reasonable prices and offer them directly to our customers through our chain of retail stores, home consultants and online.
Our Number One Goal is Customer Satisfaction.
- We will treat all customers with honesty, fairness and respect.
- Our staff will be knowledgeable, helpful and provide informed assistance in selecting and ordering products.
- We will listen to our customers concerns, deal with any problems efficiently and effectively, with the clear intent of finding solutions.
- We will handle customer concerns with patience and compassion.
- All warranty and repair issues with be dealt with promptly and effectively, with as little inconvenience to our customers as possible.
All products sold by Covers® are covered by various manufacturer warranty policies. Please refer to the specific warranty policy and procedures of the manufacturer.